Relationship Marketing II

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Relationship Marketing II On-Demand     Register    

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Overview

This tough economy has only heightened customer’s demands for relevance and value. Join industry thought leader and recent Marketing Hall of Fame inductee, Ernan Roman online for this new training designed to teach you the powerful 4 Step Relationship Marketing Process. You will learn proven strategies and tactics for achieving double-digit increases in customer engagement and revenue. Companies such as IBM, NBC Universal, Microsoft, HMS National, Life Line Screening, and Songza.com have achieved 10% - 35% increases in sales using this process.

You will receive detailed guidelines to help implement these proven best practices. In-depth case studies will illustrate how B-to-B and B-to-C leaders like Microsoft, Threadless, Life Line Screening, and HMS National achieved double-digit increases in response and revenue in this tough economy.

In addition, new Voice of the Customer research findings regarding social media and multichannel best practices will be provided.

Topics

  • How to use the 5 Principles of Multichannel Marketing
  • Increasing the Power of Your Online and Social Media Marketing
  • Learn how to Achieve Precision Integration of Social Media and Multichannel Media
  • Learn How to Significantly Increase Website Traffic
  • Identify Proven E-Marketing Best Practices from Industry Leaders

Duration
Approximately 90 minutes - self paced

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Module Objectives
After completing this module, you will have an in-depth understanding of the following 2 Steps in the 4 Step Relationship Marketing Process:
Step III: How to Use the 5 Principles of Multichannel Marketing

  • Step III: How to Use the 5 Principles of Multichannel Marketing


Step IV: Increasing the Power of Your Online and Social Media Marketing

  • Important guidelines and check-lists from best-in-class Social Media marketers such as AmEx OPEN, Threadless, Ford, Coca-Cola and Starbucks regarding how they increased traffic, visibility, word of mouth, and sales


Module Outline
Step III: How to Use the 5 Principles of Multichannel Marketing

  • How to use the 5 principles of multichannel marketing to consistently achieve double-digit response
  • Deploying at least 7 components of your media mix with precision timing and
    synchronization
  • Learn how to achieve precision integration of social and multichannel media
  • Leveraging the value and power of each component in your social and multichannel mix
  • Understand how to leverage pre-sale versus post-sale customer lifecycle strategies
  • Case Study: HMS National

Step IV: Increasing the power of your online and social media marketing

  • Radical differences between traditional “push” marketing versus Social Media
    “engagement and conversation” marketing
  • Important guidelines and check-lists from best-in-class Social Media marketers such as AmEx OPEN, Threadless, Ford, Coca-Cola and Starbucks regarding how they increased
    traffic, visibility, word of mouth, and sales
  • How to significantly Increase website traffic
  • Achieving unprecedented engagement with customers and prospects via conversations
    and community, versus sales pitches
  • Driving powerful Word-of-Mouth referrals
  • Learn how to deliver the best Social Media and Online customer experience
  • Learn proven emarketing best practices from industry leaders
  • Case studies:
    • AmEx OPEN
    • Threadless
    • Ford
    • Coca-Cola
    • Starbucks
Instructor
Ernan Roman

Ernan Roman
President, Ernan Roman Direct Marketing.
Ernan Roman, President of Ernan Roman Direct Marketing (ERDM), was inducted into the Marketing Hall of Fame based on the dramatic results companies achieve with three Customer Experience methodologies he created: Voice of Customer Relationship Research, Integrated Direct Marketing and Opt-in Marketing. Read More

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Price
Member – $189
Non-member – $219

 
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Related Courses
Relationship Marketing I
Customer Experience Marketing
Psychology-Based Marketing
DMA Certified Marketing Professional