Registration Policies

 
Payment Policy and Confirmation

In order to confirm your place, we require payment in full. From time to time, we may need to change aspects of your course (e.g. commencement date, access, or location). If we do so for any reason, you will be contacted. If you have not received confirmation of your attendance from DMA, please call 540.409.3366 to ensure your seat.

Cancellation Policy

If you cannot commence a DMA Education course for which you are registered, you may nominate a substitute from within your company. If you cannot nominate a substitute, please contact DMA Customer Service five (5) business days or more in advance of your DMA Education course commencing and your registration fee will be held on account for a future event. All account credits must be used within a year. If you must cancel your registration altogether, please refer to the Cancellation Refund Schedule below. Registrants who do not cancel or arrange to have their registration fee held on account prior to the commencement of the DMA Education course, forfeit their registration fee.

Cancellation Refund Schedule 

In-Person Course

• 5 business days or more before the commencement date of the DMA Education course: refund or account credit minus $50 processing fee
• 4 business days or less up to the seminar date: no refund – account credit minus $150 fee
• 1st day of seminar/no-show: no refund – no account credit

Online Education Courses

• Prior to commencing the DMA Education course: registration fee will be held on account for a future event
• After commencing the DMA Education course: registration fee is forfeited except where there are extenuating circumstances whereby refund is given at the discretion of DMA

Please note account credits must be used within a year. If DMA cancels the education course for which you have registered, the registration fee paid will be held on account for a future event. DMA is not responsible for any expenses incurred by you as a result of your registration, whether the event was attended, postponed, or cancelled.